FAQ

Frequently Asked Questions (FAQ)

1. What products do you offer?

We offer a wide range of high-quality items across five main categories: Home & Comfort, Pet Stuff, Drive & Travel essentials, Smart Gadgets, and Beauty & Care products. Our store is designed to make your daily life more enjoyable, practical, and stylish.


2. Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times and costs may vary depending on your location. Shipping details are provided at checkout.


3. How long will it take to receive my order?

Processing time is typically 1–3 business days. Delivery usually takes 7–15 business days, depending on your location. Tracking details will be emailed once your order is shipped.


4. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay. All payments are securely processed.


5. Can I return or exchange an item?

Yes, we offer a 30-day return policy for most items. Products must be unused, in original condition, and returned with the original packaging. Please contact our support team to initiate a return or exchange.


6. How do I track my order?

Once your order is shipped, you will receive an email with tracking information. You can also track your order directly from our website's "Track Order" page.


7. My item arrived damaged. What should I do?

If your item arrived damaged or defective, please contact our customer support within 7 days of delivery. We’ll guide you through the process for a replacement or refund.


8. How can I contact customer service?

For any questions or assistance, please email us at shopify.rks@gmail.com or use the Contact Us form on our website. We respond within 24 hours on business days.